Printer is printing double images

[printingmaniac]

My HP ENVY 5660 wireless all in one printer is printing a second image and text over the top of the text I asked it to print.  The image that appears as an overlay is one that was saved in my documents folder from months earlier.  I've looked extensively in the help and Printer Assistant sites with no luck.  I also turned the power off and on on the printer and downloaded updates software for this specific printer.  Thank you to someone out there who's understands this problem.

[sandytechy20]

@printingmaniac

Welcome to HP support community.

Did you update the printer firmware and uninstall the driver from root level before installing it?

If not, follow the below steps:

Update the printer firmware

Refer this HP document for the steps to update firmware:- Click here

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and run printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.