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‎04-17-2024 10:34 AM

HP Recommended

Printer stuck in copy mode - have tried a factory reset but goes back into copy mode as soon as back on

Category:
3 REPLIES 3

‎04-19-2024 10:42 AM

HP Recommended

Hi @kellie30,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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‎04-20-2024 07:14 AM

HP Recommended

Its an Envy 6000

 

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‎04-23-2024 08:37 AM

HP Recommended

Hi @kellie30,

 

Thanks for sharing the product number. 

 

Close the Scan/Copy lid and cancel all Copy indicators. The printer resets to standby. Launch any scan app with the lid closed and no documents on glass and the Envy carries out a blank overview scan using all apps. Open lid to insert the document and the Envy immediately defaults to Copy mode and disables the scan function again.

 

What is the OS you are using?

 

You may also refer to this document for further assistance to isolate the issue to see if its a hardware issue.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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