Printer is stuck with error 0x6100004a. Keeps claiming a paper jam, but there's no paper anywhere.

[MY208]

HP OfficeJet Pro 6978 is stuck.  Claims a paper jam, but no paper anywhere.  Tells me to power it off then on, and to contact HP if the error continues.  The error continues.  Code 0x6100004a

[Kumar0307]

@MY208, Welcome to the HP Support Community! I’m here to help.

I understand the printer has a false error message and you are not able to use the printer.

Make sure you have tried the steps mentioned in these documents - A 'Paper Jam' Error Displays and Carriage jam or E3 error

If the error persists, I'm afraid this is a hardware issue.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!