Printer issue

[EmbXtr]

My printer continually has print jobs stuck in queue.  I have followed all the instructions listed and it works occasionally, but then jobs get stuck again.  I have updated both my HP laptop and the printer, deleted and reinstalled the HP printer app.  What else to do?  Getting very frustrated.  Printer is almost a year old.

[Dragon-Fur]

@EmbXtr 

Welcome to the HP Community --

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@EmbXtr wrote:

My printer continually has print jobs stuck in queue.  I have followed all the instructions listed and it works occasionally, but then jobs get stuck again.  I have updated both my HP laptop and the printer, deleted and reinstalled the HP printer app.  What else to do?  Getting very frustrated.  Printer is almost a year old.

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True -- "all the instructions" is a lot and might include anything suggested here.

?

Consider the following -- "What if" and "Consider / Try" suggestions

-- Notes --

• I've skipped explaining the manual Print Queue clear and rebuild procedures based on your comments.  Ask if you need the information for review.
• There is a known bug in HP Smart that does not cause "stuck jobs" but it can impact how jobs are completed.  If you are still using HP Smart and have not run into the "Offset Bug", great.  If you need or want information for transitioning to the HP App, ask and I will post the information for you.
• I've skipped checking / adjusting the Tray and Paper settings on the printer and in the job based on your comments.  If you want information on Tray and Paper settings for paper size / type, ask and I will post the information for you.

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Printer - Supported Connections

How is the printer connected?

• Connection and stability can make a difference -- the printer must be recognized and the connection must be stable.
• Stability is important -- If the job is large (but not too large to complete), it might strain resources.  Make sure the network is not overloaded and that the device submitting the job has the necessary resources to carry the job to completion.
• Jobs that are too large for the printer's memory, for the network to handle, or for the computer, might fail spectacularly, stop and die suddenly, or get stuck. 

- A few Checkpoints --

Standard Wireless

• The printer will always do better using an assigned / static IP address.
• The printer supports either 2.4GHz or 5GHz -- if the printer balks on 5GHz, try switching it over to the SSID named network for 2.4GHz.  Stable and a bit slower is always better than faster but flaky.
• If / After you change or update the printer's network connection type / settings, consider Restarting the computer.

Wi-Fi Direct

• Wi-Fi Direct is a limited wireless connection method that uses the wireless radio on your printer to connect to your wireless capable device (for example, your Windows 11 computer).
• Wi-Fi Direct does not support connecting the printer to the Internet.  This means Wi-Fi Direct cannot be used with Instant Ink, HP+ service (separate animal from Instant Ink), or actions that require access to Cloud services. 
• Wi-Fi Direct is "enough" to support using HP Smart (legacy app) or the HP App in supported devices / OS versions.  Some features will be missing.
• Your printer's user guide explains how to access and use Wi-Fi Direct as does the HP Document on the subject:   HP printer setup (Wi-Fi Direct)

USB Printer Cable connecting Printer to Computer 

• Neither HP Smart (legacy app) nor its replacement the HP App are suitable to a USB only connection.
• The Full Driver printer software tolerates a USB only environment as does the HP Scan software (part of the full driver).  Some features might be missing.
• Windows programs, for example, Windows Scan, tolerate a USB only environment.

Product Name

HP Envy 6555e All-in-One Printer

Connectivity (facet)	Apple AirPrint™; USB; Wireless (Wi-Fi®); WWCB (Works with Chromebook); Print Anywhere
Connectivity, Std	1 Hi-Speed USB 2.0 (device); 1 Wi-Fi 802.11a/b/g/n/ac, dual band

Reference

 User Guide – HP Envy 6100e Series – HP Envy 6500e Series

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Printer - Connect Printer to Network - IPv4

EWS > HP Document / How-to (InkJet Printers – Basic Information)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Alternate EWS format - Select newer InkJet printers and select LaserJet printers

-- Reminders --

If asked enter the printer’s PIN number –

The default PIN might be located on the back or inside the printer (ink access area).

See your printer's user guide for additional information.

and

-- Wireless --

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Section Network > Wi-Fi > Section IP Config > IPv4

Notes

• If your browser security will not allow you to open EWS, try a different browser.
• It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.
• If needful and if supported, set the Band Frequency to the frequency you want the printer to use.
• If you assign a manual / static address on the printer, update your router to reflect the assigned IP address.
• EWS sections might be locked and require the printer’s PIN number to access.  Find the printer’s default PIN inside the ink cartridge ink cartridge / area, or perhaps on the bottom or back of the printer.  Check your printer’s User Guide first chapter for details – search the document for “ PIN “.

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Windows - Default Printer

Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down to section Printer preferences

Windows protected mode = "Set up"  (equals "not configured")

Default install printers using Windows Ready Print = OFF

and

Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Next,

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 -- Windows -- Printer Properties

The printer driver assignment should be properly selected in Printer Properties.

If the Driver is pointing to an unusable IPP / Microsoft driver, the printer might be perceived as missing key features or even unavailable.

Windows 10

Control Panel > icon view > Devices and Printers

Right-Click on Printer > Printer Properties > Tab Advanced

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer

Printer Properties > Tab Advanced

• Driver:  Select the HP driver as opposed to the Microsoft / IPP class driver
• Reprint later:  Select Keep all documents
• All Jobs Default:  Printing Defaults

-- Example - Printer Properties -- Driver / Printing Defaults --

① → Driver 

② → Optional - Printing Defaults

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 HP Envy 6555e All-in-One Printer

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