Printer issue

[Kreszentia111]

What does error code:  71.02.4A mean?

[Max3Aj]

Hi @Kreszentia111, Welcome to the HP Support Community!

Thanks for reaching out about your query regarding error code - 71.02.4A!
The error code 71.02.4A on HP printers typically indicates a cartridge issue.
Here are some steps you can try to resolve it: 

Check for obstructions in the carriage path to make sure the carriage path is not blocked.

• With the printer on, disconnect the power cord from the rear of the printer.
• If your printer has a battery, remove the battery.
• Open the door to access the carriage inside of the printer.

Examples of carriage access doors

• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Example of a printer with debris in the carriage path

• If the carriage on your printer has a latch, make sure it is closed.
• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
• Close the carriage access door.
• Reconnect the power cord to the rear of the printer,and then turn the printer on.

Reset the printer

• An error might continue to display after the jam is cleared. To clear the error state, reset the printer, connecting the power cord directly to a wall outlet to make sure the power source is stable and prevent more carriage jams.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

Please follow this link for the steps to update the firmware - Update the firmware on an HP printer | HP® Support

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

Take care, and have an amazing day!

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Regards,

Max3Aj