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‎01-23-2022 03:07 PM

HP Recommended

I can print from my mobile device but I can't print from my laptop unless it's connected via USB, and my laptop is on the same network as my printer and mobile device.  When I go to print wirelessly from my laptop, the printer shows as being ready but nothing happens once I hit print.  For the longest time I couldn't print from any device because my printer was indicating it was offline.   I somehow got that fixed so like I said, I can now print from my mobile device but only from my laptop with a USB cable.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2022 07:23 PM

HP Recommended

@LauraB5 .

You need to completely delete the printer folder:

Press Windows key + R and type regedit.

In the registers click on File, Export and save it on the desktop, this is in case you delete something important and that way you can recover it.

In the window, go to: HKEY_CURRENT_CONFIG
-System
-CurrentControlSet
-Control
-Print
-Then delete the printer folder.

Delete the Hp printer folder from the following paths:
C:\Program Files or C:\Program Files\HP
C:\Program Files (x86)\HP or C:\Program Files (x86)\HP
C:\ProgramData\HP
Rename folder 3 to 3_old in the path below (a reboot may be necessary):

C:\Windows System32.
C:\Windows System32pooldrivers\W32X86.
NOTE: If the folder rejects this action, do the following:

On the keyboard, press the Windows key + R. The Run window will open.
Type net stop spooler, and then press OK.
Rename the folder.
Type net start spooler and then press OK.
Finally reinstall the printer driver and the driver can be downloaded from: https://support.hp.com/us-en/drivers

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

1 person found this reply helpful
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7 REPLIES 7

‎01-23-2022 03:17 PM

HP Recommended

Hello @LauraB5 .
Did you have the printer connected to another network?
Have you changed the router name or password?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎01-23-2022 03:30 PM

HP Recommended

My printer is connected to the same network as my phone and laptop.  About a month ago I got a new router.  Thanks for trying to help!

Was this reply helpful? Yes No

‎01-23-2022 04:40 PM

HP Recommended

@LauraB5 .

What is the model or product number of the printer you are using?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎01-23-2022 04:48 PM

HP Recommended

HP Deskjet 2655

Was this reply helpful? Yes No

‎01-23-2022 05:06 PM

HP Recommended

@LauraB5 .

Are you using a Windows or Mac Os computer?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎01-23-2022 05:55 PM

HP Recommended

Windows

Was this reply helpful? Yes No

‎01-23-2022 07:23 PM

HP Recommended

@LauraB5 .

You need to completely delete the printer folder:

Press Windows key + R and type regedit.

In the registers click on File, Export and save it on the desktop, this is in case you delete something important and that way you can recover it.

In the window, go to: HKEY_CURRENT_CONFIG
-System
-CurrentControlSet
-Control
-Print
-Then delete the printer folder.

Delete the Hp printer folder from the following paths:
C:\Program Files or C:\Program Files\HP
C:\Program Files (x86)\HP or C:\Program Files (x86)\HP
C:\ProgramData\HP
Rename folder 3 to 3_old in the path below (a reboot may be necessary):

C:\Windows System32.
C:\Windows System32pooldrivers\W32X86.
NOTE: If the folder rejects this action, do the following:

On the keyboard, press the Windows key + R. The Run window will open.
Type net stop spooler, and then press OK.
Rename the folder.
Type net start spooler and then press OK.
Finally reinstall the printer driver and the driver can be downloaded from: https://support.hp.com/us-en/drivers

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
1 person found this reply helpful
Was this reply helpful? Yes No
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