Printer issues

[Pam2683]

 I replaced my black ink cartridge and since I’ve done that I have that icon on the display screen right below the Wi-Fi symbol. I don’t know what it is, but it won’t print. 

[Max3Aj]

@Pam2683, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

Since you've just replaced the black ink cartridge and the printer won't print, here's a step-by-step guide to resolve the issue:

Check for Paper Jam or Misfeed

• Open the input and output trays.
• Remove any jammed or misaligned paper.
• Make sure the paper is loaded correctly and not curled or damp.

Check Ink Cartridge Installation

• Power on the printer.
• Open the cartridge access door.
• Ensure the black cartridge is seated properly and the protective tape has been removed.

Check Printer Status on PC or HP Smart App

• Open the HP Smart app or go to Devices and Printers on your PC. HP Smart
• See if there are any alerts or errors listed.
• Try printing a test page or alignment page from the app. 

Reset the Printer

• With the printer powered on, unplug the power cord from the back.
• Wait 60 seconds.
• Plug it back in and turn it on.

This can clear temporary errors and restore normal functionality.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support