Printer keeps initializing.

[HenkM]

My printer HP PSC 2115 all-in-one keeps initializing all the time. After evrey minute or so it gives a soud as if som rolls are rollng and It gives a massage  "open cover, remove jam end press ENTER". However, I can't find any trace ofe a jam. How do I print?

[Kumar0307 · Accepted solution]

@HenkM

Welcome to the HP Support Community!

Power resetting the printer and resetting the printer to factory defaults may resolve this issue. Let us try these steps: 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Step 2: To clear a paper jam if any, refer to this document to perform the troubleshooting steps.

If the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[HenkM]

Dear Kumarm

I performed all the actions mentioned in step 1. Then I decided to get me a new printer  (ENVY 5030), wich I did. I am hapily printing from my smartfone via my wifi net. Thank you for your interferense. By the way,  my psc 2115  was 18 jears old.

Bye,

Henk