• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-24-2023 04:44 PM - edited ‎08-24-2023 04:46 PM

HP Recommended
Product: HP OfficeJet 9012 All-in-One Printer

My printer keeps printing a single line of HTML Code. I have canceled the job several times and run HP Scan Doctor, which couldn't identify a problem, to only have it start again moments later. I replaced all the cartridges recently and it has taken them to empty which I have more to put in, but what's the point? Can someone please help? I have listed everything I have done below.

1• Canceled the Job via print que

2• Canceled the Job Via printer

3• Used windows printer troubleshooter which didn't detect anything

4• Reset Printer by disconnecting Power for 60+ Seconds 

5• Restarted and shut down Computer several times

6• Checked driver updates 

7• Ran McAfee and Norton Virus Scan without anything being found

8• Ran HP Scan Doctor which didn't detect anything

9• Disconnected WiFi printing and only used USB same instance still occurs

10• Disconnected USB Printing and only used WiFi same instance still occurs

20230824_182411.jpg

7 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.