Printer keeps telling me printer is busy. I've tried all the fixes but nothing is happening.

[DiannL2]

I have an hp envy 4500 printer and have never had a problem printing wirelessly. I typically print from my Apple iPhone. I just started having a problem. The printer keeps saying printer is busy. I've unplugged and plugged it back in as per the instructions. Now it just seems to not be connecting at all. 

[Raj_05]

Hi @DiannL2, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with your HP Envy 4500 printer not connecting wirelessly and displaying a "printer is busy" message, there are several steps you can take to troubleshoot the problem. Here's a step-by-step guide.

Check Printer Status:

• Make sure there are no paper jams, low ink, or any other hardware issues that could be causing the problem. Ensure the printer is in a ready state.

Restart Your Printer:

• Turn off your printer, wait for a few seconds, and then turn it back on. This can often resolve temporary connectivity issues.

Restart Your Wireless Router:

• If the printer and iPhone are not communicating, try restarting your wireless router. This can sometimes resolve network-related issues.

Check Wireless Connection:

• Ensure that your printer is connected to the same Wi-Fi network as your iPhone. You may need to reconfigure the wireless settings on your printer.

Reconnect Printer to Wi-Fi:

• On the printer's control panel, navigate to the wireless settings and reconnect it to your Wi-Fi network. Follow the printer's manual for specific instructions on how to do this.

Forget and Reconnect Wi-Fi on iPhone:

• On your iPhone, go to Settings > Wi-Fi, and forget the current Wi-Fi network. Then reconnect to the Wi-Fi network and enter the password if required.

Update Firmware:

• Check if there's a firmware update available for your printer. Visit the HP support website, enter your printer model, and download the latest firmware if available.

Reset Printing System (iOS):

• On your iPhone, go to Settings > General > Reset > Reset Network Settings. This will remove all network settings, including Wi-Fi passwords. After resetting, reconnect to your Wi-Fi network.

Update Printer Drivers:

• Ensure that your printer drivers are up-to-date. Visit the HP support website and download the latest drivers for your printer model.

Printer Software Issues:

• Sometimes, issues can arise from the printer software. Uninstall the printer software on your iPhone and reinstall it from the App Store.

Check for Interference:

• Other electronic devices or networks in the vicinity might interfere with your printer's wireless signal. Move the printer to a location with fewer electronic devices or try changing the Wi-Fi channel on your router.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support