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‎08-03-2023 01:24 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

My HP Officejet Pro 8610 Keeps telling me, "There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP."  I have done this several time including unplugging the power cord.  I also changed all 4 ink cartriages, and it still comes up with this error.  I'm at a loss now.  HELP!!

Category:
1 REPLY 1

‎08-06-2023 12:34 PM

HP Recommended

Hi @WallyGToad,

 

Welcome to HP Support Community. 
Thank you for posting your query. I will be glad to help you.

 

I suggest that you follow the steps listed below to reset the unit: 
1. Turn the printer on if it is not already on.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait for 60 seconds.
5. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
6. Reconnect the power cord to the rear of the printer.
7. Turn on the printer if it does not automatically turn on. 

 

You may also check the steps in this document.

 

I hope this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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