Printer locking up

[len0272]

This printer like all the other ones has minor use..All of a sudden when left on you cant wake up the printer from any of the buttons on the control panel...The power button becomes unresponsive also.I have to unplug the printer from the back so it restarts..I use to be able to walk over and just hit any button to wake up for copying or faxing....Anyone else had this issue?

[praveen196]

@len0272 Welcome to HP Community!

I understand that the Printer locking up.

Please perform the hard reset and check.

1. Turn the printer on, if it is not already on. 

2. Wait until the printer is idle and silent before you continue. 

3. With the printer turned on, disconnect the power cord from the rear of the printer. 

4. Unplug the power cord from the wall outlet. 

5. Wait at least 60 seconds. 

6. Plug the power cord back into the wall outlet. 

7. Reconnect the power cord to the rear of the printer. 

8. Turn on the printer, if it does not automatically turn on. 

9. Wait until the printer is idle and silent before you proceed 

Please update the firmware

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[len0272]

I checked and the firmware is up to date and the reset procedure below did not work for me...Thank youi

[len0272]

I have a 6978 hp printer and i have the same exact problem as you...

[praveen196]

@len0272

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!