Printer making noises for no reason

[Paul_P_UK]

In the last week or so my printer (OfficeJet Pro 8715 - which I think is just the InstantInk version of the 8710) has started a weird error.

Out of nowhere, it makes the noises as thought it is about to print. You can hear it whirring as thought it is grabbing paper, and it sounds as though the printer cartridges are moving back and forth along their track.

The screen does not come on during this time, and nothing actually prints. However, I have checked and nobdoy is even attempting to send anything to the printer.

Do I need to be concerned? I've had it for a few years now (3 or 4 years, I think?) and it didn't previously do it.

[Kumar0307]

@Paul_P_UK, Welcome to the HP Support Community!

Once in a while the printer performs maintenance to clean the ink nozzles in the printer due to which the motions inside the printer is normal. However, if you have this issue every day, we will have to troubleshoot on the issue.

Make sure the printer is connected to a secure home network.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Check for any jams inside the printer and also, reinsert the ink cartridges.

perform the steps from this document - Paper Jam Error

Ont he printer, go to Setup > Preferences > Sleep mode > Set it to 15 minutes.

Monitor the printer and check if the issue persists.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Paul_P_UK]

It's doing it several times every day, so definitely not the usual maintenance.

Thanks, Kumar, I will go through those steps and report back soon.

[Kumar0307]

@Paul_P_UK

Sure, keep us posted.