Printer malfunctioning

[EricAloha]

Hi, my printer seems to be losing its mind. Sometimes it doesn't print something when it doesn't want to, and now suddenly it shuts itself off, and then I can't turn it back on. Or the lights show on and then disappear. I bought it on Amazon on July 29 in 2021. It has worked well until now.

[Rainbow23]

Hi @EricAloha,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP LaserJet Pro MFP M28a Printer wherein it suddenly it shuts itself off, and then does not turn back on.

I suggest that you follow the steps listed below to update the firmware from HP Smart App.

1. Go to 123.hp.com (Android, Apple iOS, iPad OS), or HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac) (if not installed).

2. After completing the printer setup, click or tap on the printer’s name.

NOTE: Menu names, locations, and available settings vary by printer model.

3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.

4. Click or tap Tools or Web Services.

5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

I hope this helps.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[EricAloha]

OH, i see your reply here now. Well, I don't think your suggestion would have helped, because I have tried downloading the HP Smart app on my Mac (OS 10.15) and it didn't work. But I solved the problem another way, by restarting the printer (suddenly it worked the next day) and then restarting my Mac.