Printer message error state ONLY on one device

[Frizzell94]

i am having issues getting my computer to print and constantly get " printer is in an error state" and whatever i try i cant get it to print. it will print test and info sheets but no documents. the printer works fine on my phone and other computers but not on the computer i need to print from. ive unistalled and reinstalled drivers and even went through the printer set up multiple times.

[Kumar0307]

@Frizzell94, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from your PC. As you are able to print from other devices, it means the printer hardware is working fine and this is a driver issue.

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.

Try printing.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!