Printer message paper Jam none detected/ OfficeJet Pro 6978

[JCRC123]

Message to clear paper jam. There is no paper jam. After looking for jam multiple times a new message stated to turn off the printer. The screen said shutting down, but this went on and on not ever shutting down. Unplugged the printer then plugged back in. new message stated printer was not shut down correctly. Then went back to shutting down mode this was about 60 mins ago.

2/14/2022: I left the printer off 24 hours.  Printer still not working.

Multiple messages:

1)"Load white paper." There is paper in the drawer. I have unloaded and reloaded it several times.

2) "The printer was unable to detect or read the alignment page. Touch print to print new alignment page and start process again." After touching the print nothing happens.

I Have taken out paper drawer, reloaded the paper and tried to print the alignment page all to no avail.

3) Receiving Error Code: 0x6100004a 

2/15/2022 update: I noticed the ink cartridge carriage is not moving. It is all the way to the right and does not move to the left when the top of printer is opened to allow for replacement of ink cartridges. 

Product: OfficeJet Pro 6978

PRINT/FAX /SCAN/ COPY/ WEB

[Betty0610]

@JCRC123

Welcome to the HP Support Community.

Which Printer do you have?

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[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!