Printer message says output bin is full. It is empty.

[MillieBuckyMom]

Printer keeps saying that output bin is full when it is empty. There are no paper jams and there's paper in both trays.

[Kuroi_Kenshi]

Hi @MillieBuckyMom,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Clear the Printer Message

• Sometimes, simply acknowledging the message can resolve it. Open and close the output bin door to reset the sensor.
• On the printer's control panel, press OK to bypass the error message.

Check the Output Bin Sensor

• Dust or debris can sometimes block the sensor. Use a soft, dry cloth to clean the area around the output bin sensor.
• Ensure that nothing is mistakenly triggering the sensor, such as small pieces of torn paper.

Reset the Printer

• Turn off the printer using the power button and disconnect the power cord from both the printer and the wall outlet.
• Wait approximately 60 seconds, then reconnect the power cord.
• Turn the printer back on and see if the error persists.

Update Printer Firmware

• Outdated firmware can cause unusual errors. Ensure that your printer's firmware is up-to-date. You can check for firmware updates through the HP Support website or via the HP Smart app.

Check Printer Settings

• Verify if any queued print jobs have special settings or configurations that might cause this error.
• Clear the printer queue on your computer to ensure no jobs stuck in a loop.

Connection Issues

• Ensure that your printer's connection to the computer or network is stable. Reset the connection if necessary.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,