Printer non-responsive blue screen with power symbol and code B8088628

[AgeDoc]

This may have occurred when the power came back on in our office after a power outtage lasting 3 hours.  Now all the printer does is show a blue screen with a power symbol and this code:   B8088628.  If I power it off it will not come back on with the power button.  If I unplug it for a while and then plug back in, this is all I get.  It's completely unresponsive. 

Anyone know how to fix ?  

[Chimney_83]

Greetings @ AgeDoc, 

Welcome to HP Forums and Thanks for the post. 

I understand that your printer is not responding and giving an error "B8088628", is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you using a surge protector to power the printer?

Perform a hard reset on the printer by following the procedure mentioned below,

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, please contact our phone support for the service options available for your printer. 

Keep me posted. Good Luck.

[AgeDoc]

Thank you for your response.  Unfortunately I had already tried that.  I went through technical support and spent a lot of time on the phone trying other things.  Ultimately they couldn't fix and since still under warranty they've already sent me a new one.  Since I'm an Ink Plus member they actually got the printer to me within two business days.  

[Chimney_83]

Thanks for the reply and letting me know that the printer is being replaced. I am sure the replacement printer will work fine. 

Please do post your technical queries on our Forums for assistance. 

[GravisRick]

I get a slightly different code, but otherwise the same issue.  Why did you ask if this user was connected via a surge protector.  I am so connected.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you