Printer not connected from Mac

[LDL1234]

I cannot print from my mac computer (and once was able to). If I send a pdf through email to print or print from my phone, it works. I reinstalled the driver and the test print worked but still not connected when I try printing something. I manually plugged in the IP, still nothing.

[LDL1234]

I might also add that the scanner from my mac does work.

[TEJ1602 · Accepted solution]

@LDL1234, Welcome to HP Support Community!

This could be an issue with the driver installed. Follow the steps below-

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!