Printer 'not connected to HP instant ink anymore'

[ConnieStarsmore]

My printer will not print anything. I have only very recently purchased it in the last 1/2 months to complete university work with.

A few weeks ago I received some more ink through the post, my first delivery of ink. Yesterday, I connected the new ink to print off some more powerpoints, it got through about 2 and a half and then stopped, the printer still says there is plenty of ink left, in both compartments, as there powerpoints were not large.

It keeps printing off the same printer information page when I press the flashing information button

"The printer might not be connected to HP instant ink anymore"

Yet it is connected to the internet with 'excellent' signal strength. I have turned it off and on, turned it off and waited, unplugged it from the back and started it up again, disconnected and reconnected the internet, and nothing has worked and I am still having the same issues.

Any help would be great

Thank you

[Jay_G24]

Hi @ConnieStarsmore,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[ConnieStarsmore]