Printer not connecting and error code :-128 help please!

[Tarka19]

Printer not connecting and error code :-128 help please!

[zoey7886]

@Tarka19, 

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

The error code -128 indicates a connectivity issue with your HP printer. Here are some steps to resolve this issue:

1. Check Network Connection:

   • Ensure that the printer is properly connected to the network, whether wired or wireless.
   • Verify that your network is working correctly. You can try restarting your router or checking other devices connected to the same network.

2. Printer Restart:

   • Turn off the printer and unplug it from the power source.
   • Wait for about 30 seconds before plugging it back in and turning it on.

3. Firmware Update:

   • Ensure that your printer's firmware is up to date. You can check for updates via the HP printer software or the printer's control panel.

4. Verify Printer Settings:

   • Go through the printer settings to confirm everything is configured correctly, especially the wireless settings.
   • Run a network test from the printer to check connectivity.

5. Reconnect to Network:

   • If using Wi-Fi, consider re-entering the network credentials (SSID and password) to reconnect to the network.

Hope this helps!

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

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