Printer not printing a specific Word Doc only

[Drymr]

Hi there. My printer prints a test page and prints other Word documents but for some reason isn't printing one specific Word document I need printed. I even tried copying and pasting the text of the Word file into a new Word file in case the original one was corrupted somehow but I have the same problem with the new one. When I click Print, the printer spools up but then just gives the double chime as if the print job was done but doesn't actually print anything. A minute later it spits out a plane piece of paper. Does anyone know what's going on?

PS. I went through the whole virtual agent program and it couldn't help. I also did the HP Print and Scan Doctor and it didn't help.

[Dragon-Fur]

@Drymr 

Welcome to the HP Community.

Word documents are susceptible to errors transferred into the document from the template.

Versions of Word differ from one another - which version of Word you are using might influence the outcome.

Other issues can be the result of the particular structure of the individual document.

A few of the places to check / adjust the document are included in this post.

Your best option

Check with Microsoft Office Support to find a solution that will work best for your document.

Start with the Word document...

Open the offending Word document:

• Change the font from whatever it is to a common font for your region (for example, HP Simplified Light, Calibri, Arial).
• Copy just a portion of the document to a new Word document > open the new file Check the Style  settings.
• File > Info > Inspect Document
• Export the file to PDF format - Try printing the PDF file.

What else?

The Doctor is completely unaware of Word or the document structure of a particular file.

If you believe the issue is a result of a problem in the printer software, you can certainly choose to reinstall the printer software.

Example - Basics

• First, Uninstall the existing printer software from Programs and Features
• Download and save the Full Feature Software installation package
• Restart the computer and log in
• Install a fresh copy of the driver

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