Printer not printing all of paper from tray 2 on 4 X 6 , wil... - HP Support Community

Ctimko · ‎09-08-2021

When printing pictures from tray 2, on 4 X 6 paper, the printer will feed the paper through but is only printing on half or less of the paper. I have turned off, turned on, uninstalled, reinstalled and am having the same issue. This printer is only a little over a week old.

Dragon-Fur · ‎09-08-2021

@Ctimko

Welcome to the HP Community.

Add a couple more checks to make sure the printer is set / ready to use the paper.
Check that the full driver is installed.
Check that the shortcut / preferences / settings are correct for the current job.

Reminder:

If all else fails, you can certainly contact HP Support.

Information included later in this message.

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Start...

If you have not done so,

Verify that the paper you are using is supported by the printer.

Size 4x6 inch paper is supported - so that leaves paper type and paper weight for that size.

Product Specifications for the HP OfficeJet Pro 9025e All-in-One Printer (1G5M0A)

Paper Handling

"Card" refers to HP Index card or other high grade card paper - weight to 200 gsm / 110 lb

For example:

Media sizes supported (U.S. standard)	Tray 1:Letter, Legal. Tray 2:Letter; Legal; Government Legal; Executive; Statement; 3 x 5 in; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; Envelope( #10, Monarch, 5.5 bar); Card (3 x 5 in, 4 x 6 in, 5 x 8 in)
Media sizes, custom (metric)	Tray 1: N/A. Tray 2: 76.2 x 127 to 215.9 x 355.6 mm
Media sizes, custom (U.S. standard)	Tray 1: N/A. Tray 2: 3 x 5 to 8.5 x 14; 5 x 8.3 to 8.5 x 14 in
Media types	Tray 1: Plain Paper. Tray 2: Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy
Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Borderless printing	Yes, on photo and brochure paper only, up to 8.5 x 11 in (US letter), 210 x 297 mm (A4)

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Next...

Check that you are loading the paper according to the instructions in the User Guide

Starting on Page 20

For example,

"Card" paper may have a print side - if so, load the "print side down".

Photo paper always has a print side - load print side down.

Load small paper narrow end (smaller side of paper) facing you.

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Next...

Right after the paper is loaded,

Retain / Modify / Check the paper size and type on the printer display panel.

Look for a message to accept the paper size / type or to change it.

Example

Retain_Printing_Preferences_8

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Next...

IF you have not done so, install the Full Feature Software / Full Driver printer software.

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The full driver provides the foundation on which other programs and printing software depend.

Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_4

Printer software not installed?

NOTE: If the printer software is installed but not working,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

Home Page - HP Easy Start
Open Category Software and Drivers
Topic: Software-Utility
Download-and-Save the current version of the Easy Start wrapper to install your print software
If using USB: Disconnect the USB cable between the printer and computer before installing the software.

Right-Click on the downloaded package and "Run as Administrator" to start the installation

When asked, Select to install the “Full Driver” / “Full Feature Software”
If using USB: Connect the cable when instructed to do so (near the end of the installation process).
After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

Full Administrator Rights are required to complete the HP Software installation.
About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription. Instant Ink subscription is NOT mandatory.
Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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Next...

What you do next depends on the type of document / image, the size and type of paper you are using, and the software / application you are using to view and submit the job to the printer.

In general, all jobs relate back to the Printing Preferences / Shortcut and setting you are using for the current task.

Printing Preferences are available directly from the driver.

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” or similar.

Example - Printing Preferences - Shortcut / Everyday Printing

9025_Printing_Preferences_Everyday_3

Example - HP Smart Windows - Simple Photo Print - 4x6 inches - Borderless

HP_Smart_W10_Borderless_Print_4x6_7

References / Resources

HP Support - Technical Support for Devices in Warranty

Reminders

Case submission to HP Support is available to those whose devices registered and are still in Warranty.
Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.
If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
HP Phone numbers you find on the Internet have likely been hijacked.

For the rest of us "Out of Warranty" people, submitting a case to HP is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

Post New Question

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Submit a case for Warranty Support / Repair to HP Support.

HP Technical Support – Contact Information

Submit information / case online
Sign in or continue as a guest
Certain regions provide phone / chat contact only after the case is submitted online

Select a method and contact HP Support…

Open website HP World-Wide Support

Select your region and follow the prompts

Regional Links

USA / Canada > HP® Customer Support - USA

UK > HP® Customer Support - UK

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>>> HP Support on Facebook >>> HP on Facebook

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Some regions offer WhatsApp

NOTE: Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video: WhatsApp - HP Support

WhatsApp Help Center

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In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

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Open homepage for HP Community > Hover mouse over Support

Beneath Support Resources > Contact Us

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Product Registration

Register your product during first setup or soon afterwards

READ >> Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

Warranty Check – Single or Multiple Devices

NOTE: Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

NOTE 2: If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

If necessary, Select your Country on the main website page or at the bottom (click Flag)
Scroll down > To the right of Check multiple warranties, Click Continue
Enter the Serial Number and Country for one or more devices / systems to be checked
Check the box to verify you are "Not a robot"
Click Submit (at bottom of list entries)
When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute: https://youtu.be/PTMvck49GP4

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document. Optional Care Pack warranties differ by contract.

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HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR Open and Read >>> HP Printers - Using the HP Smart App (Windows 10)

NOTES:

Disconnect from Virtual Private Network (VPN) connection before downloading.

HP Smart requires that you sign into the application using your HP Account credentials.

HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.

Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
- FAQ examples:
  - What are the requirements to use the HP Smart app?
  - Which printers are compatible with the HP Smart app?
  - Why do I need to sign in or create an account to use the HP Smart app features?
- Older versions of the HP Smart app no longer support the login feature.
- Update the application to the latest version to access / use HP Smart

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HP Smart - iOS and Android >>> Download, How-to, and FAQ

HP Printers - Using the HP Smart App (Android, Apple iOS)

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HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems

“Things that are your printer”

NOTE: Content depends on device type and Operating System

Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025e All-in-One Printer

Printer and HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

NOTE: Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site. What? The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

“Print Anywhere App” Supported on Select Printers

HP Printers - Print Anywhere with the HP Smart App

Step 3: Use Print Anywhere

Open Subsection: Private Pickup (HP+ printers only)

Enable / Disable the service to hold the print job until the person who sent it is near the printer.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Printer not printing all of paper from tray 2 on 4 X 6 , will only print 1/4 to half - new printer

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