Printer not printing black ink properly

[auroraf]

I have had this printer for about a year and I have only used it a few times ( I bought it for college) now my printer will not print black ink properly, it prints the words but in a very transparent green color as if it were running out of ink. My printer screen says I had full ink and I did not use it very often last year so it should not be out of ink. Please help!

[Echo_Lake]

@auroraf

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your HP printer is not printing black ink, to provide an accurate resolution, I need a few more details:

• Are you able to make copies from the printer? 
• Are you printing from your phone or computer?
• What is the operating system?

Keep me posted for further assistance.

[auroraf]

I am able to make copies, I have used both my laptop and my Phone to try and print things and both come out the same. my operating system is Windows 10 home

[Echo_Lake]

@auroraf

Thank you for posting back.

Let's try these steps to resolve the issue. Click here: https://support.hp.com/ph-en/document/ish_1721989-1461843-16 and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/  
          

Hope this helps!              
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