Printer not printing from my phone

[Ness19]

Hi, I’ve tried printing from my phone but not working. I did a test print from the printer and that prints fine. Not sure what’s going on. If I try to print thru the HP Print app, the print option doesn’t light up for me to select it and if I print thru my photos, it lets me tap print but nothing prints 

[A_Gayathri]

Hi @Ness19,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8025 All-In-One Printer not printing from your iOS device, follow these steps:

1. Ensure the Printer and iOS Device are on the Same Network

• Confirm that both your printer and iOS device are connected to the same Wi-Fi network.
• Go to the printer's settings to verify its network connection.
• On your iOS device, go to Settings > Wi-Fi to check that you are connected to the correct network.

2. Check Printer Status and HP Smart App

• Open the HP Smart app on your iOS device.
• Make sure the printer is listed and shows as ready.
• If the printer is not listed, tap the "+" sign to add your printer.

3. Update Firmware and App Update the firmware on an HP printer

• Ensure that your printer’s firmware is up to date. You can do this through the HP Smart app:
  • Open the HP Smart app, select your printer, and look for an option to update the firmware.
• Update the HP Smart app to the latest version via the App Store.
• Update your iOS device to the latest iOS version: Settings > General > Software Update.

4. Reset Printer Connection

• Power off the printer and unplug it for 60 seconds.
• Restart your router by unplugging it for 30 seconds and then plugging it back in.
• Plug in and turn on your printer, allowing it to reconnect to the Wi-Fi.

5. Reset Network Settings on iOS Device

• On your iOS device, go to Settings > General > Reset > Reset Network Settings. (Note: This will reset your Wi-Fi networks and passwords, cellular settings, and VPN/APN settings.)
• Reconnect to your Wi-Fi network after the reset.

6. Reinstall HP Smart App

• Delete the HP Smart app from your iOS device.
• Restart your iOS device.
• Reinstall the HP Smart app from the App Store.

7. AirPrint Troubleshooting

• Ensure AirPrint is enabled on the printer.
  • From the printer control panel, navigate to Settings > Network Setup > Wireless Settings > AirPrint and ensure it is turned on.
• Try printing directly from an app that supports AirPrint (e.g., Safari, Mail, Photos).
  • Open the document or photo you want to print.
  • Tap the Share icon (a square with an arrow pointing up).
  • Select Print, choose your printer, and tap Print.

8. Test Another App

• Try printing from a different app to see if the issue is app-specific.
• If you have another iOS device available, try printing from that device to see if the issue is specific to your iPhone/iPad.

9. Check for Printer Errors

• Check the printer's display panel for any error messages or alerts.
• Resolve any displayed issues before attempting to print again.

Refer to this document: HP OfficeJet Pro 8025 All-in-One Printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @Ness19,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8025 All-In-One Printer not printing from your iOS device, follow these steps:

1. Ensure the Printer and iOS Device are on the Same Network

• Confirm that both your printer and iOS device are connected to the same Wi-Fi network.
• Go to the printer's settings to verify its network connection.
• On your iOS device, go to Settings > Wi-Fi to check that you are connected to the correct network.

2. Check Printer Status and HP Smart App

• Open the HP Smart app on your iOS device.
• Make sure the printer is listed and shows as ready.
• If the printer is not listed, tap the "+" sign to add your printer.

3. Update Firmware and App Update the firmware on an HP printer

• Ensure that your printer’s firmware is up to date. You can do this through the HP Smart app:
  • Open the HP Smart app, select your printer, and look for an option to update the firmware.
• Update the HP Smart app to the latest version via the App Store.
• Update your iOS device to the latest iOS version: Settings > General > Software Update.

4. Reset Printer Connection

• Power off the printer and unplug it for 60 seconds.
• Restart your router by unplugging it for 30 seconds and then plugging it back in.
• Plug in and turn on your printer, allowing it to reconnect to the Wi-Fi.

5. Reset Network Settings on iOS Device

• On your iOS device, go to Settings > General > Reset > Reset Network Settings. (Note: This will reset your Wi-Fi networks and passwords, cellular settings, and VPN/APN settings.)
• Reconnect to your Wi-Fi network after the reset.

6. Reinstall HP Smart App

• Delete the HP Smart app from your iOS device.
• Restart your iOS device.
• Reinstall the HP Smart app from the App Store.

7. AirPrint Troubleshooting

• Ensure AirPrint is enabled on the printer.
  • From the printer control panel, navigate to Settings > Network Setup > Wireless Settings > AirPrint and ensure it is turned on.
• Try printing directly from an app that supports AirPrint (e.g., Safari, Mail, Photos).
  • Open the document or photo you want to print.
  • Tap the Share icon (a square with an arrow pointing up).
  • Select Print, choose your printer, and tap Print.

8. Test Another App

• Try printing from a different app to see if the issue is app-specific.
• If you have another iOS device available, try printing from that device to see if the issue is specific to your iPhone/iPad.

9. Check for Printer Errors

• Check the printer's display panel for any error messages or alerts.
• Resolve any displayed issues before attempting to print again.

Refer to this document: HP OfficeJet Pro 8025 All-in-One Printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.