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‎04-03-2025 11:12 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

I keep getting a message saying "This printer is not designed to use continuous ink systems. To resume printing, remove continuous ink system and install original HP (or compatible) ink cartridges." Yesterday I printed some full color flyers and then I got the message and can't print now. I have reset the printer, replaced the HP cartridges with new HP cartridges, and cleaned the gold connectors with a microfiber cloth for glasses. Nothing has worked and I don't know what else to do. Can someone help me?

3 REPLIES 3

‎04-05-2025 03:00 AM

HP Recommended

Hi @TUGTASTTIC,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry you're having trouble with your HP Officejet Pro 8710. Let's try a few steps to resolve the continuous ink system error:

HP printers include sensors and firmware that detect unauthorized continuous ink systems (CIS). The error may persist due to residual settings or sensor errors even after switching back to genuine HP cartridges.

1️. Check and Reinstall Genuine HP Cartridges

  1. Power off the printer and unplug it from the wall.
  2. Wait 1–2 minutes, then plug it back in and turn it on.
  3. Open the ink cartridge access door.
  4. Remove all ink cartridges.
  5. Check the cartridges:
    • Must be genuine HP (check the label and part number).
    • Compatible cartridges for the 8710 are HP 952, 952XL, or 956XL.
  6. Reinsert the cartridges firmly.
  7. Close the cartridge access door.


2️. Reset the Printer (Full/Hard Reset)

Note: This does not erase settings but can clear certain internal errors.

  1. Turn on the printer.
  2. Disconnect the power cable while the printer is on.
  3. Unplug the cable from the wall outlet.
  4. Wait for 60 seconds.
  5. Plug the cable back into the wall, then into the printer.
  6. Power it on again.


3. Check for Hidden Non-HP Cartridges or Residue

  • Even if you've reinstalled HP cartridges, residue or residual ink lines from a CIS may trigger the error.
  • Inspect the cartridge compartment and the area around the printhead:
    • No ink tubing
    • No extra sensors blocked
    • No aftermarket components left inside


4. Update Printer Firmware

  1. On your PC, go to: HP Software and Drivers
  2. Search for HP Officejet Pro 8710.
  3. Download and install the latest firmware update for your printer.
  4. Follow the prompts to install it.
  5. Restart both the printer and your PC.


5️. Factory Reset (Service Menu Reset)

⚠️ Caution: This step will erase all settings and restore factory defaults.

  1. On the printer's home screen, tap the back button 4 times in quick succession.
  2. This should bring up the Support or Service Menu.
  3. Tap Reset Menu > Full Reset or Partial Reset.
  4. Follow the prompts to complete the reset.

If this doesn't appear,

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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‎04-05-2025 03:03 AM

HP Recommended

Hi @TUGTASTTIC,

Welcome to the HP Support Community.
 

 I hope the steps shared will help solve the issue Do try and let us know if you require more help

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

Was this reply helpful? Yes No

‎04-08-2025 02:52 AM

HP Recommended

Hi @TUGTASTTIC,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

Was this reply helpful? Yes No
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