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‎12-11-2020 11:27 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have had this printer for about 3 years now and have had no issues until recently. I am unable to print via wifi and USB connection. I have tried everything including all the virtual assistant tasks, buying new ink, etc. The problem lies in the fact that it will print a test page perfectly through wifi and USB but will not print anything else on any kind of platform. It will not print from WORD, notepad, online sources, photos, etc. Can someone please help with this issue?

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1 person had the same question
3 REPLIES 3

‎12-11-2020 06:01 PM - last edited on ‎12-13-2020 12:35 PM by Moderator

HP Recommended

i have a HP Deskjet2546P All in One Printer with S/N [personal info removed. ]purchased after a fire about 2 yrs ago. Just recently started experiences such as not printing documents and getting message stated device not recognized and printer offline.  Please help or is it just time to replace the printer.  Just purchased expensive ink cartridge.

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‎12-23-2020 01:00 PM

HP Recommended

@jstilly178

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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‎12-23-2020 01:05 PM

HP Recommended

@hotoffthepress

 

Welcome to the HP Support Community.

 

To which device is your Printer connected to?

 

Restart all your devices and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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