Printer not printing

[Harini0310]

Printer not printing 

[Sneha_01]

Hi @Harini0310,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer isn’t printing, there are several potential causes and solutions you can try. Here’s a step-by-step troubleshooting guide to help you resolve the issue:

1. Check Printer Status

• Power and Connection: Ensure the printer is powered on and properly connected to your computer or network. Check for any error messages or lights on the printer.

2. Verify Printer Settings

• Default Printer: Ensure the printer is set as the default printer on your computer.
  • Windows: Go to Settings > Devices > Printers & Scanners. Make sure your printer is selected as the default.
  • macOS: Go to System Preferences > Printers & Scanners. Ensure your printer is selected.

3. Check Ink or Toner Levels

• Ink/Toner: Verify that the ink or toner cartridges are not empty. Even if they are not, try replacing them with new ones to rule out cartridge issues.

4. Check for Paper Jams

• Paper Path: Inspect the paper path for any obstructions or paper jams. Remove any jammed paper carefully and ensure the paper trays are correctly loaded.

5. Run Printer Diagnostics

• Printer Self-Test: Most printers have a built-in diagnostic or test print feature. Consult your printer’s manual or the printer’s menu to print a test page or perform a self-test.

6. Check Printer Queue

• Clear Print Queue: Sometimes, print jobs get stuck in the queue.
  • Windows: Go to Control Panel > Devices and Printers, right-click on your printer, and select See what's printing. Cancel any stuck print jobs.
  • macOS: Go to System Preferences > Printers & Scanners, select your printer, and open the print queue. Clear any pending jobs.

7. Update or Reinstall Printer Drivers

• Driver Update: Ensure that you have the latest printer drivers installed. Visit the manufacturer’s website to download and install the latest drivers for your printer model.
  • Windows: Go to Device Manager, find your printer under Printers, right-click, and select Update driver.
  • macOS: The operating system should handle drivers automatically, but you can check for updates in System Preferences > Software Update.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Harini0310]

We already tried these options. Still issue was not resolved

[Sneha_01]

Hi @Harini0310 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support