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‎04-25-2022 08:27 AM - last edited on ‎04-25-2022 08:32 AM by Retired

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Chrome OS

I was printing a doc this morning and needed 10 copies. 7 copies were printed then it just stopped.  I have turned it off, unplugged it, and restarted it.  That didn't work.  I did a factory reset, then connected it to my wifi again, with no results.  I have restarted my computer, my modem, and my printer with no luck.  I can make copies but can't print from the computer.  Any help is greatly appreciated.

1 REPLY 1

‎04-28-2022 02:30 PM

HP Recommended

@Angiemed

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Try this way of setting up the Printer and printing: https://support.hp.com/us-en/document/ish_2059279-1992970-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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