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‎07-27-2023 11:54 AM

HP Recommended
Product: HP ENVY 5532 e-All-in-One Printer
Operating System: Microsoft Windows 11

I have just installed a new ink cartridge (black, instant ink) as the "ink is very low" message had come in mid big print run. The cartridge is brand new, only arrived earlier this week but the printer is saying it is incompatible and needs replacing. I don't have a spare. I run all the suggested remedies (turning off, re-setting, re-installing etc and nothing). Still get black screen with "the following (black) ink cartridge must be replaced"

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1 person had the same question
1 REPLY 1

‎08-01-2023 07:07 PM

HP Recommended

Hi @JB_LT,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform all the steps from this document and keep me posted on the results with the print image and the error screenshot if possible. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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