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HP Recommended
HP Office Jet 5252
macOS 10.15 Catalina

Printer will not function. Keeps showing, touch the ok button to have the printer automatically attempt it's recovery process. 

It runs through the process but goes right back to the, touch the ok button. It also says the printer was not shutdown properly.

1 REPLY 1
HP Recommended

@Glenng4-1_, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Service Station Stalled means the print carriage is stuck.

 

Check for any paper jams inside the printer. Let us perform the steps mentioned in this document - 'Carriage Jam' or 'E3' Error Displays and A 'Paper Jam' Error

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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