Printer not working HP OfficeJet Pro 9018

[nmnmm]

When i turn my printer on it says "Cartridge cannot be used until printer is enrolled in HP Instant Ink". I am enrolled in instant ink already. I click hide on that screen and it says i have to align the printhead. I hit continue and it just sits on the "Printing the alignment page..." screen forever. When i try to use HP smart software the printer is offline. The wifi icon on the printer is off.  Is there a way to do a factory restore when the touchscreen on the printer isn't responsive???

[Rainbow23]

Hi @nmnmm

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

We appreciate you for doing business with HP.

I see that you are facing cartridge issues with your printer that is enrolled to instant ink.

Please follow the steps listed in the document below to restore the unit to its network defaults and then reconnect it to the network:

Step 1: Restore the unit to its network defaults:

1. From the Home screen, touch (Wireless) and then touch ( Settings ). 

2. Touch Restore Network Settings, and then follow the onscreen instructions

Step 2: Reconnect the printer to the network:

1. On the printer control panel display, from the Home screen, touch ( Wireless ). 

2. Touch ( Settings ). 

3. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 

4. Follow the display instructions to complete the setup.

You may refer to this document link

Step 3: Enable Web Services:

1. On the printer control panel display, from the Home screen, touch ( Setup ). 

2. Touch Web Services. 

3. Touch Yes to accept the Web Services terms of setup. 

4. The printer will automatically check updates and set up Web Services.

You may refer to this document link

Let me know how this goes.

Take care and have a good day.

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