Printer not working after Windows 10 v2004 update

[Ivan0411]

My printer, an HP DeskJet 2050A, isn't recognized by my laptop after I updated to Windows 10 v2004. It worked completely fine on Windows 10 v1909.

I wanted to try the steps mentioned here: https://support.hp.com/us-en/topic/windows-10-support-center-printing but every link gives me a 404 error.

[Dragon-Fur · Accepted solution]

@Ivan0411 

Well, a few problems, I think...

• The document to which you refer is older - not a great resource anymore.
• The printer is older - the available Full Feature Software is dated 2014.  Not obvious that it will work again.
• The main issue:  Windows 2004 is not really compatible with much of anything yet - there are random issues, problems (sometimes severe) with installed software, there can be problems will driver versions and reloading drivers ---  At this writing, there are not few (if any) drivers compatible with Windows 2004 OS.
• Will anything help?  Completely unknown - the answer is "maybe?"

Information / Discussion

TKB Article contributed by HP Expert WAWood

‎

Updating your laptop to Windows 10 v2004 -- May 2020 Update

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The Offline Doctor

You could try adding / using a TCP/IP port - Try using the Offline Doctor or manually add the port for "already" installed software.

Offline Doctor V5.0.6

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

  Version = V5.0.6

  HPPSdr.exe

NOTES – Contributed by ShlomiL

Paraphrased

Use of Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

Check

If necessary, Adjust the “Default” printing device (Default Printer)

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer NOT marked as “Scan Only / DO NOT DELETE”

Set printer as Default

Example – Printers listed in Devices and Printers

Printer = HP OfficeJet Pro 9020 series PCL-3 <<< Set main printer as “Default”

Printer = Scan Only -HP OfficeJet Pro 9020 series PCL-3 (Network)-DO NOT DELETE

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All the bits - take it out and put it back

You could try pulling the printer software completely out of the computer, including the check / remove of hidden bits of printer software.  Download, save, and install a fresh copy of the printer software.

Reference for the following - Your printer software

Download and Save - do not yet install...

HP Deskjet 2050/2050A All-in-One Printer series - J510 Full Feature Software and Driver

Start - “All the bits”

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

If printer software will not uninstall, appears to be removed “but not”

Microsoft:  Fix problems that block programs from being installed or removed

After the software is removed, Restart the computer and log in

Check and Remove Section

NOTE:  After all checks > If any devices are removed, Restart the computer and log in

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Print Server Properties  / Printers in Print Manager

Method – Print Server Properties

Windows key + r (opens "run" window) > type/paste printui.exe /s /t2

 Left-Click on each unwanted printer entry in the list > Highlight and Remove

Click OK to save changes and exit the menu

OR

Method – Print Management

Windows key + r (opens "run" window) > type printmanagement

Open Section Print Servers > Subsection Your computer (Local) > Subsection Drivers

Right-Click on each printer entry to Highlight and Delete

Delete / remove every instance of every printer entry you find in the list 

Check / Remove – Printer folder/files in C:\ ProgramData

Contributed by HP Support Agent  Betty0610

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Clear HP Printer mention in AppData\Local\HP

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

End Check and Remove Section

After all checks > If any devices are removed, Restart the computer and log in

======================================================

Installation – Full Feature Software

• Open Category Software and Drivers (possibly subcategory Software-Utility) in your printer Support Website  
• Download-and-Save the Full Feature Software / Print and Scan Driver and Accessories or HP Easy Start Printer Setup for your Operating System version.

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

NOTES

If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Both the HP Smart Application and the Full Feature Software can be installed on the same computer.

===============================================================================

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Deskjet 2050A All-in-One Printer series - J510

 

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[Ivan0411]

Thank you for your reply. I will try this out.

[Dragon-Fur]

@Ivan0411 

You are welcome.

Oh, one more thing - Although not directly tied to the printer software, add the following to your list...

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

• HINT:  Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

Good Luck.

Stay Safe.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.