• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-08-2025 12:31 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
Our printer is not printing since last two days, printer failure error is there.
Reply
1 REPLY 1

‎05-09-2025 03:48 AM

HP Recommended

@Shyam34, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I'm sorry to hear that your printer isn't working. Let's try to troubleshoot the issue together. Here are a few steps you can follow:
 

Check Connections: Ensure that the printer is properly connected to the power source and your computer. If it's connected via USB, try a different port or cable.


Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in and turn it on.


Run Diagnose & Fix: If you have the HP Smart app installed on your computer, you can use the "Diagnose & Fix" feature to automatically troubleshoot common issues. Open the HP Smart app, select your printer, and look for the "Diagnose & Fix" option. 

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support
 

Check for Error Messages: Look at the printer's display panel for any specific error messages. If there is an error code, you can search for it on the HP support website for more detailed troubleshooting steps.


Update Drivers: Make sure your printer drivers are up to date. You can download the latest drivers from the HP Support website.


Hard Reset: Perform a hard reset by turning off the printer, disconnecting the power cord, and removing any USB cables. Wait for a couple of minutes, then reconnect everything and turn the printer back on
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.