Printer offline and greyed out

[pjrhodes1970]

hi everyone my printer is showing as constantly offline everything is connected perfectly the wireless network is working fine but every time i go to print something i get printer offlineerror  pop up the printer is also greyed out in devices and printers i have tried everything and nothing works im so frustrated as i need to urgently print boarding cards for flights i have had the printer a couple of weeks

as i say tried everything even reinstalled all the software spent 5 hours trying to fix this and i now give up

can anyone  please help starting to regret by a HP printer as i honestly have never had a previous problem with any other brands

im just tearing my hair out it has driven me completely mad i have watch tons of youtube videos as this seems to be a regular issue tried to configure port which most recommend you do but it wont allow it as i say im lost and support is now closed just my luck today

id appreciate any help its badly needed and thanks in advance

[Rainbow23]

Hi @pjrhodes1970,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your HP Printer as it keeps going offline.

This issue could occur if the pause printer or “use printer offline” option is checked in the printer driver settings.

Let's go through a few steps to troubleshoot this issue.

And here are a few steps listed below:

1. Turn the printer off and on, and then make sure it is in a ready state.

2. Search Windows for devices, and then click Devices and Printers in the list of results.

3. Find the icon for the printer you originally installed.

4. Right-click the icon for the default printer, and then select See what's printing. The print queue window opens.

5. Click Printer. If a checkmark displays next to Pause Printing and Use Printer Offline, click each item to remove the checkmark. Try to print.

And here's the step by step guide for you in the link: Printer is Offline (Windows)

If the issue persists, then I suggest that you install the windows built in drivers by following the link: Windows Built-in Print Driver

Let me know how this works.

You have a good day ahead.

[Rcabadaba]

This doesn't work.  The printer is still greyed out and offline after the print offline and other boxes are unchecked.

I  have spent over 3 hours on this and nothing is helping.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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