Printer offline with all lights flashing

[hughgee]

Printer DeskJet 4130e

I have experienced a few instances of the printer going offline with all the lights flashing. Requires a power off/on to reset error situation. Has occurred every week or so since November. Cannot get self diagnosis as printer is offline. 

[Fabio_L32]

Hello @hughgee , how are you ?

Please, try the procedures below:

https://support.hp.com/lt-en/document/ish_6420330-6420419-16

Best regards

[hughgee]

Hello,

Couldn't find any situation that matched my error. All lights flash including power. After a reset everything is fine for a week or so. No problems with ink or paper.

[Fabio_L32]

Hello @hughgee 

Could be some random glitches

Best regards

[hughgee]

The glitch is not random. I have been noting when the problem occurs. Since making notes the problem occurred on 2/12, 11/12, 20/12, 29/12. As you see it happens every 9 days. This must be significant. What process occurs every 9 days? I feel that HP should take a note of the problem but I don't know how to raise a problem. I will probably get further notification from HP as I have an Instant Ink account. Earlier in the year I had a short vacation and turned everything off. I got an email from HP saying with Instant Ink I must keep the printer connected to the internet. When this problem arises the printer is disconnected. When I next go on a vacation of more than 9 days HP will not be able to access the printer.

(I tried to add a video but that requires it to be on the web. I took 2 screen shots. Just imagine it flashing.)