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Printer only printing headers

HP Recommended
HP OfficeJet 3830
macOS 10.15 Catalina

My printer has worked great until recently. When I try to print anything, it prints the header and nothing else. 

Help?

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HP Support Agent
HP Support Agent
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HP Recommended

@LAUREN_islost, Welcome to the HP Support Community!

 

I understand the printer is not printing the whole page.

 

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

For now, let us try these steps:

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

For more info on resolving print quality issues, kindly refer to - Black or Color Ink Not Printing, Other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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