Printer only prints blank pages

[Daveilm62]

There is a known printer issue following a recent Windows Update.
Is there a fix available?

[Raj_05 · Accepted solution]

Hi @Daveilm62,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is printing blank pages after a recent Windows update, this could be due to a compatibility issue or a driver conflict. Here are some steps to troubleshoot and resolve the problem.

Check Printer Connection:

• Ensure that the printer is properly connected to your computer, whether through USB or Wi-Fi.
• Restart both the printer and the computer.

Update or Reinstall Printer Drivers:

• Go to Device Manager and check for any issues with the printer driver.
• Visit HP’s website and download the latest drivers for your specific printer model. Installing the latest driver may resolve any issues caused by the Windows update.

Check Print Settings:

• Make sure the correct printer is set as the default in Printers & Scanners settings on Windows.
• Ensure that print settings (such as paper size and print quality) are properly configured.

Run the Printer Troubleshooter:

• Open Settings > Update & Security > Troubleshoot.
• Select Printer and run the troubleshooter to detect and resolve issues automatically.

Clear the Print Queue:

• If there are any stuck print jobs in the queue, clear them by going to Devices and Printers > Right-click on your printer > See what's printing > Cancel all documents.

Check Ink/Toner Levels:

• If your printer uses ink or toner, check the levels to ensure they aren't empty or clogged.
• Run any built-in cleaning utilities from the printer’s control panel or software.

Uninstall the Windows Update (if issue persists):

• If the issue started right after a Windows update, you can try uninstalling the update temporarily:
  • Go to Settings > Update & Security > Windows Update > View Update History > Uninstall Updates.
  • Find the update that was recently installed and uninstall it.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support