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‎01-27-2018 06:09 PM

HP Recommended
Product: HP officejet 4622
Operating System: Microsoft Windows 10 (64-bit)
Recently reconnected my printer. Replaced all four cartridges. And the printer will only print yellow and black ink. Tried alignment and it keeps failing. Please help.
12 people had the same question
11 REPLIES 11

‎01-27-2018 08:00 PM

HP Recommended

When you print out the Print Quality Report, are all colors present?

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‎01-27-2018 08:31 PM

HP Recommended
no just black and yellow
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‎01-28-2018 04:07 AM

HP Recommended

Try your HP support site here.

 

https://support.hp.com/us-en/product/hp-officejet-4620-e-all-in-one-printer-series/5101229/model/521...

 

Let us know.

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‎01-28-2018 07:07 AM

HP Recommended
Completed all steps except the alignment. The message indicates the alignment keeps failing. Haven't tried to replace the two cartridges not working either.
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‎01-28-2018 07:11 AM

HP Recommended

OK, you have done everything on the HP web site, try these Youtube videos here.

 

https://www.youtube.com/results?search_query=officejet+4622+print+head

 

Search for more if needed.  If no joy, your printer needs service.

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‎01-28-2018 07:16 AM

HP Recommended
Thank you for the YouTube videos I will check them out. What could be causing the alignment to fail?
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‎01-28-2018 07:18 AM

HP Recommended
@Manduh82 wrote:
Thank you for the YouTube videos I will check them out. What could be causing the alignment to fail?

Your colors are not there.  Have to have all colors on the Print Quality Report be perfect in order to align the printer.

 
 
 
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‎01-28-2018 07:21 AM

HP Recommended
Okay hopefully the YouTube videos can shed some light on the situation. The estimated ink levels my computer is showing indicate that the ink is going somewhere
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‎03-31-2019 06:04 PM

HP Recommended

I followed the instructions to do a hard reconnect. I removed all the cartridgtes, disconnected everything. Waited 2 minutes. pressed the start button for 30 seconds. reconnected the ower cord inserted the cartridges.  A photocopy worked but only in blakc and white.  I printed something in black and white and it worked.  I triedto allgin but only the yellow printed.

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