Printer print blank pages

[BartD86]

I have a HP Deskjet 3630 printer and now it´s print blank pagina´s. I have tried several things. 

I have cleaned the inktcartriges (the cartridges are not clogged), i have installed HP print and scanned doctor and everything was ok, full cartriges and they are original. 

But it's doesn't work. The printer prints blank pagina's. Does anyone know a possible solution?

I hope the printer is not broken. I have printed a total of about 50 pages with this printer.

[KrazyToad]

@BartD86

Does the printer prints the Quality Diagnostic Report without defects when you clean the cartridges?

1. Load U.S. Letter or A4 size, unused, plain paper into the input tray.

2. Press the Power button to turn on the printer, if it is not already on.

3. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer.

   The HP Printer Assistant software opens.

4. On the HP Printer Assistant window, click Maintain Your Printer.

5. Click the Device Services tab, and then click Clean Ink Cartridges ().

   A Print Quality Diagnostic page prints.

   Figure : Example of a Print Quality Diagnostic page without defects

   

6. Examine the Print Quality Diagnostic page.

   • If the print quality is acceptable, click Done. You can stop troubleshooting.

   • If the print quality is unacceptable, click Second-level Clean when prompted to continue the next level of cleaning.

     NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

[BartD86]

KrazyToad, thank you for your reply.

I have cleaned the heads of the ink cartridges through the program and carefully with a cotton swab (I get ink through the head, so I think the cartridges are ok).

But the Print Quality Diagnostic page is also blank. Do you have any another idea for this problem?

[sandytechy20]

@BartD86

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form.
7. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[BartD86]

Thank you Sandytechy for you reply, but what I try, I don't get a webform of Phone numbers of HP Netherlands.

So I can't get contact with HP for this problem. Maybe someone else?