Printer printing garbage

[Rich202312]

When the printer is tuned on it prints garbage until you hit cancel. It prints the same garbage after you print a document until you hit cancel. There is nothing in the print que. This continues every time you print.

[A_Gayathri]

Hi @Rich202312,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Repairatrooper]

This behviour is almost always caused by either a wrong printer driver being used or a corrupt print job. First thing to do is to shut off the print and then purge the print spooler on your compouter following the instructions from Microsoft: https://answers.microsoft.com/en-us/windows/forum/all/how-to-clear-printer-queue-in-windows-10/7e5ac...

Once that  is done, turn on the printer and try to print another document. If the problem starts again, repeat the steps above and then delete the print driver and reinstall.