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‎04-21-2021 05:29 PM

HP Recommended
Product: OfficeJet Pro 8025 AIO
Operating System: Microsoft Windows 10 (64-bit)

No matter what I print, the printer will only print half pages. Nothing has changed and I have completely removed the printer and driver and re-installed with no change. I have tried both usb and network connections and they all have the same result.

Category:
1 person had the same question
3 REPLIES 3

‎04-22-2021 04:03 AM

HP Recommended

same - using HP ENVY 6000. Lots of blank and incomplete pages

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‎04-26-2021 09:02 AM

HP Recommended

So I was able to fix the issue. What I did was removed the printer and the driver, uninstalled the useless HP Smart app and restarted the PC. Then I went to install the printer as usual and when it asked for the driver, I clicked the "Windows Update" button to find the correct driver. It found a different driver than what the HP Smart app installed and now my printer is working great. 

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‎04-27-2021 12:29 AM

HP Recommended

I solved it eventually - not sure which of the following made the difference:

 

  • I reinstalled  the printer- and had to select a wrongly-named printer* (Microsoft IPP, or something like that)! The correct printer name was unavailable.
  • I replaced the ink cartridges

*interestingly, the "wrong" printer worked for 5 days, then had couldn't be recognised and then we were able to reinstall the correct one last night. Will wait to se how long until it goes wrong again...

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