Printer prints blue instead of black

[ginsama]

Hello,

My printer is printing blue instead of black. When I printed the diagnosis page, the black words are not printed out at all. So I thought the black ink is out but there is no low ink signal appearing on the printer. I opened the utility and still saw the black ink is fading but I am not sure if it means black ink is out. 

I attached the picture of inks that show in utility.

Please help,

Thank you.

[KrazyToad]

@ginsama

I would like to help. 

Since black is not printing on the diagnostic page, please use the HP Utility Software to clean the printhead

1. Make sure to load plain paper into the input tray.

2. Click the Apple menu, and then click System Preferences.

3. Depending on your version of OS X, click Print & Scan or Printers & Scanners.

4. In the Print & Scan or Printers & Scanners window, select your printer, and then click Options & Supplies.

5. Click Utility, and then click Open Printer Utility.

   HP Utility opens.

6. Click Clean Printheads , and then click Clean.

   A Print Quality Diagnostic page prints.

   Figure : Print Quality Diagnostic page

   

7. Examine the Print Quality Diagnostic page.

   • If the print quality is acceptable, click Finish. You can stop troubleshooting.

   • If the print quality is unacceptable, click Cleaning Level 2 to continue the next level of cleaning.

     NOTE:  If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Also ensure you have the latest Firmware installed. Link: https://support.hp.com/in-en/document/c02919168

 Keep me posted how it goes 😊

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