Printer prints blue on photo paper despite having proper ink levels and printing fine on normal pape

[nhoch]

I’m trying to print on my HP Envy 5640 printer. When I print the quality reports it prints fine, and I have done the clean print heads and align multiple times. But, when I print using 4x6 photo paper in the photo tray, it comes out with a heavy blue tint to it. My black and color ink cartridges are about 75% full. No filter is applied, and if I print the photo on plain paper it works perfectly fine. I’m using the HP Smart App and I’ve also tried printing directly from my camera roll

[Dragon-Fur]

@nhoch 

Welcome to the HP English Community --

Perhaps try some different photo paper.

Paper might be too dry, too damp, old, or otherwise not suitable.

Reference > Media Specifications

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	3.85 x 8.5 to 5 x 14 in
Media Sizes Custom (metric)	97.79 x 215 to 127 x 355 mm
Media Types	Paper (plain, inkjet, photo), envelopes, transparencies, labels, cards, the HP premium media, iron-on transfers, borderless media
Media Weight Recommended (imperial)	18 to 22 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 72 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 250 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m²

What?

If the printer is able to print the photo on regular paper, this generally means the printer can print as expected.

If you cannot (will not) replace the paper to try something different,

HP Smart and other software programs allow you to Adjust the color.

Sample

HP Smart > Scan > IMPORT your saved photo file > Edit > Adjust > Done

Next, select Print / Save / Share

HP_Smart_Win_Scan_Edit_Image_Set_5

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What else?

Microsoft Photos also includes the Adjust feature.

Photos_Edit_Options_Adjust_4

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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 Enter the device type and model name of your HP product

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HP ENVY 5640 e-All-in-One Printer series  

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[nhoch]

For reference this is authentic HP 4x6 glossy photo paper and it’s the second set I’ve used, this current paper I’m using was just purchased yesterday and was sealed so I don’t think it’s the paper.

[Dragon-Fur]

@nhoch 

OK, good - not the paper.

It was worth the few words to ask / check.

Should I think of anything useful, I will post back.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"