Printer prints everything twice

[DaveInMinnesota]

Officejet 8600 Prints everything twice with a 20 minute delay.  ""2 copies" is not selected, "enable bidirectional support" not selected.  I have uninstalled it and reinstalled it many times.  I just manually uninstalled all HP software and reinstalled the driver.  Still not working.  In the Print Queue it says the last document is still printing (after its done).  If I try to cancle it, I get the same long delay.  If I run the troubleshooter, it usually says there is no problem found and then prints the document I was waiting on.  Please help before I trash all HP printers and get something different.

[atharva_gp]

@DaveInMinnesota,

Thank you for reaching out to the HP Support community!

Let's try these steps:

Step 1: Delete the Print Job stuck in the print queue.

• Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
• In Windows, Open up the run command with the "Windows key + R" key combo.
• Type 'services.msc' in the text field and click ok.

               

• In the Services window, right-click Print Spooler, and then select Stop.

             

• After the service stops, close the Services window.
• In Windows, Open up the run command with the "Windows key + R" key combo.
• Type ''C:\Windows\System32\spool\PRINTERS' ' in the text field and click ok.

            

• Delete all files in the PRINTERS folder.
• Shut down your computer.
• Connect the printer power cord to the power outlet, and then turn on the printer.
• Turn on the computer, and then try to print. If the issue persists, continue to the next step.

Step 2: Uninstall and re-install the printer driver

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually search for drivers from https://support.hp.com/us-en/drivers/printers.
• Open the downloaded file, follow onscreen instructions and complete installation
• Try printing from your PC again and check if you can print.

Let me know if it works.

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