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‎04-14-2023 06:17 PM

HP Recommended

HP OFFICEJET Pro 6968 printer or printer system problem. 0x6100004a

Category:
1 REPLY 1

‎04-17-2023 11:48 AM

HP Recommended

@DF46 

 

Welcome to the HP Support Community!

 

I understand that your facing issue with your HP OfficeJet Pro 6968, I am glad to assist you

 

Perform a power reset

 

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

 

To resolve printer failure error on the printer, perform the steps from this document.

 

Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards.

Raj2111
I am an HP Employee

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