Printer question

[eboyle09]

1. Started with the printer making sounds like a print was initiated, but only a blank page would print.

2. I checked the ink levels and those were all recently replaced, and reported full on the printer screen in the tools function.

3. Watched HP support videos, and completed several reports.

    -Cleaned the printhead 2 x

    -Printed a  Print quality report

    -Completed a Print alignment

4. Now, it is printing documents where it has only half of the document printed with horizontal printed lines.

I have called several places and they said that they do not repair printers, and my warranty recently expired with HP.

I have invested a roughly $90 in the ink alone, and even replaced the cord to my computer to rule out wifi connectivity issues.

I would really appreciate some help and guidance.

[asmita6658]

Hi @eboyle09

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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[Stephan_So-Me]

Since I haven't heard back from you we will be closing my case with you (please note this will not affect other active cases you may have). We are still happy to help you if you need support in the future.

Best regards,

StephanSoMe

-HP Social Media Support

I am an HP Employee