Printer queue disappears without printing, sporadically

[Carrie113]

Using my mac, I just printed a document, went to print another and it went into the queue and disappeared but did not print.  This has happened since yesterday afternoon.  Tried troubleshooting the wireless and everything printed fine and said everything was great.  Unplugged and plugged back in with the same result.  The printer and my desktop are on the same network and have been working perfectly fine together for months.  Nothing was changed yesterday to prompt this new behavior.  I'm stumped.

[Irfan_06 · Accepted solution]

Hi @Carrie113,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support