Printer quit after Hurricane Michael

[diane29]

We survived Hurricane Michael, lived off generators for almost a month.  Now, my printer is telling me this:

"There is a problem with the printer or ink system".   It told me to shut it down and unplug the power cord--I did.   But it continues to give me an error that it is somehow connected to the ink system.   

Please help

[KrazyToad]

@diane29

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

Let's start with a printer reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Then update the Firmware from this Link: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-6700-premium-e-all-in-one-printer-seri...

If the issue persists, please follow the instructions in Steps 2 & 3 from this Link: https://support.hp.com/in-en/document/c03262508
 

Keep me posted how it goes

Thank you and have a wonderful weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[diane29]

I know it has been an eternity, but I have been working on my printer.  I have done what you said but continually come to the notice that there is no files to update.  The printer tells me I need to clean or replace printheads.  Yet, everything worked.

Please advise,

Diane

[senan6806]

@diane29

If you have tried all possible steps available in this document, then I'm afraid, its a possible printhead failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link -  

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.