Printer reads empty cartridge

[Gemz231_]

I have installed new (instant ink) cartridges but the printer still reads that they are empty. Have tried the usual take out, clean the cartridge and connectors, re install. Power off by unplugging whilst on etc but the inks are still showing as empty. I know they’re not as they were sent to me via HP instant ink, and I can see the ink when cleaned 

[Gemz231_]

Anyone?? 

[Kumar0307]

@Gemz231_, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not recognizing the replacement ink cartridges. 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the error persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Gemz231_]

I have followed the steps you suggest but the printer still doesn’t recognise that the ink cartridges are full. I have responded to your private message 

[Kumar0307]

@Gemz231_

Thank you for the information. Not to worry, I will ship a set of replacement ink cartridges with express shipping. It will be delivered in 3-4 business days. You can track the shipment from your Instant Ink account.

Please click here to “Accept as Solution” on my Public post if the issue is resolved, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.